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Connecting to a Computer (10) "Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I tryto install the driver. What should I do? I cannot discover the product with the configuration utility. I cannot install the printer driver because the installation stops after I connect the printer to my computer. I have an occasional problem printing. I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialogue box appeared and the QLprinter was connected, but the installation does not continue. My print server has stopped printing. Printing is not possible. (P-touch Editor 5.3 for Mac) Printing is not possible. (USB connection) The "ping" command reports that I can communicate with the PS-9000, but I cannot print. The driver downloaded from the website cannot be installed. Viac
Error Messages/LED Indications (14) "A compatible printer cannot be found" appears when I try to run the P-touch Library. When I try to use the database function, an application error occurs. "Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I tryto install the driver. What should I do? Error messages do not appear when using the USB connection of my printer. I cannot communicate with the product during installation. (Communication error message is displayed.) I cannot discover the product with the configuration utility. I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions]the error message "Administrator privileges are required in order to use this utility." is displayed. What can I do? I get an error saying "The roll of labels or tape inside the machine does not match the one selected in theapplication." (P-touch Editor 5.0 for Windows) The message "Error message received, Total number of pages exceeds 500." is displayed. The message "The cassette is incorrect." is displayed. The message "Paper cannot be fed. (There may be no more paper.)" is displayed on the print monitor screen. What should Ido? The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac) When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. ConnectionDescription:" appears. What should I do? Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros maycontain viruses. What should I do? Viac
Operating System (2) My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021) P-touch Editor crashes when I open it on my Mac.
Machine (6) A different IP address is assigned every time the product is booted. How do I reset the PS-9000 to factory default settings? Labels are jammed in the machine or are not ejected correctly after printing. The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen? Where can I find my Brother printer's serial number?
P-touch Editor (Mac) (10) I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac) I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x) I want to know how to use P-touch Editor (P-touch Editor 5.0 for Macintosh). Printing is not possible. (P-touch Editor 5.0 for Mac) Printing is not possible. (P-touch Editor 5.3 for Mac) P-touch Editor crashes when I open it on my Mac. The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac) When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled. When I try to print a label, it comes out blank. (for Mac) Where can I download the latest P-touch Editor for Mac? Viac
P-touch Editor (Windows) (20) When I try to use the database function, an application error occurs. How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows) I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows) I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup"dialogue box. (P-touch Editor 5.x for Windows) I get an error saying "The roll of labels or tape inside the machine does not match the one selected in theapplication." (P-touch Editor 5.0 for Windows) I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 forWindows) Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows) My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x forWindows) P-touch Editor sometimes crashes. (For Office 2013 or 2016 users) Some parts of the label are not printed. (P-touch Editor 5.x for Windows) The barcode number is not displayed below the barcode. (P-touch Editor for Windows) The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows) The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows) The printing date/time is not printed. (P-touch Editor 5.x for Windows) The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows) The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does notappear as normal. (P-touch Editor 5.x for Windows) The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows) When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x) When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. ConnectionDescription:" appears. What should I do? Viac
Printing (23) (Video) Small characters or thin lines are printed faintly. I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup"dialogue box. (P-touch Editor 5.x for Windows) I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x) I connected multiple printers of the same model to one computer but can only print from one of them. I get an error saying "The roll of labels or tape inside the machine does not match the one selected in theapplication." (P-touch Editor 5.0 for Windows) I have an occasional problem printing. Labels are jammed in the machine or are not ejected correctly after printing. My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x forWindows) My machine has suddenly stopped printing. My print server has stopped printing. My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021) My printer will not print from the P-touch Address Book software. Printing is not possible. (P-touch Editor 5.0 for Mac) Printing is not possible. (P-touch Editor 5.3 for Mac) Printing is not possible. (USB connection) Small characters or thin lines are printed faintly. Some parts of the label are not printed. (P-touch Editor 5.x for Windows) The "ping" command reports that I can communicate with the PS-9000, but I cannot print. The information on my label is horizontally compressed and not shaped correctly. The printing date/time is not printed. (P-touch Editor 5.x for Windows) The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen? When I try to print a label, it comes out blank. (for Mac) Viac
Software (4) "A compatible printer cannot be found" appears when I try to run the P-touch Library. I cannot install the printer driver because the installation stops after I connect the printer to my computer. I selected the "Return Address Label", but nothing is displayed on the label. The driver downloaded from the website cannot be installed.
Uninstallation (3) How do I uninstall the printer driver? How to delete the registry information and files related to the printer driver I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialogue box appeared and the QLprinter was connected, but the installation does not continue.