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Apps for Mobile Devices (9) After the P-touch and my Android™ device were connected, I tapped [Print] on my device. However the P-touch did not print. I cannot find the Brother machine on my wireless network connection. (iPrint&Label) I cannot print using a HSe cassette. I get an error message while trying to print: "Communication Error Cannot Communicate with theDevice". (iPrint&Label) Poor print quality when printing on narrow labels. (iPrint&Label) The data imported from a CSV file is not included on the printed label. (Pro Label Tool) The printer stops while printing, or the tape is cut in the middle of the text. When I run iPrint&Label, "Unconnected Printer" is displayed on my Android™ device. When I search for devices using the Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot bedetected.
Connecting to a Computer (13) "Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I tryto install the driver. What should I do? I cannot connect my machine to the wireless network. I cannot establish a connection using Wireless Direct. I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13 / 10.12. I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open. I cannot install the printer driver because the installation stops after I connect the printer to my computer. I'm trying to install the printer driver using a USB Hub. The "Preparation for setup is finished." dialog boxappears and the P-touch was connected, but the installation does not continue. I'm unable to print suddenly even though I could print a little while ago. Printing is not possible. (P-touch Editor 5.3 for Mac) Printing is not possible. (USB connection) P-touch Editor displays "There is no printer driver installed with this application." (Windows 10) The paper settings specified from the server computer are not reflected on the client computer. Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN. Viac
Connecting to a Mobile Device (4) I cannot establish a connection using Wireless Direct. I tapped my Android™ device against my P-touch to use the NFC function, but it was not recognised. When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognised but cannotconnect to the P-touch. Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
Error Messages/LED Indications (9) "Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I tryto install the driver. What should I do? I cannot print using a HSe cassette. I get an error message while trying to print: "Communication Error Cannot Communicate with theDevice". (iPrint&Label) P-touch Editor displays "There is no printer driver installed with this application." (Windows 10) The tape colour is not recognised. I get the error message "Tape colour not recognised" when I install a tape cassettein the printer. What do the indicator lights mean? When I try to print the printer information, the red lamp flashes and the print does not start. When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. ConnectionDescription:" appears. What should I do? Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
Operating System (5) I cannot select my printer in P-touch Editor. (For macOS 10.13 or later) My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021) P-touch Editor crashes when I open it on my Mac. When I search for devices using the Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot bedetected. Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
Machine (11) Half cut labels are printed, although the "Half Cut" option is not selected. How can I reset the printer? I tapped my Android™ device against my P-touch to use the NFC function, but it was not recognised. The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used. The label does not cut well. The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows) The printer stops while printing, or the tape is cut in the middle of the text. The tape got jammed in the printer or the tape got stuck inside the printer. When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognised but cannotconnect to the P-touch. Where can I find my Brother printer's serial number? Which brands of Ni-MH rechargeable batteries do you recommend? Viac
P-touch Editor (Mac) (8) Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac) I cannot select my printer in P-touch Editor. (For macOS 10.13 or later) I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac) I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x) Printing is not possible. (P-touch Editor 5.3 for Mac) P-touch Editor crashes when I open it on my Mac. When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled. Where can I download the latest P-touch Editor for Mac?
P-touch Editor (Windows) (22) How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows) I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows) I cannot print using a HSe cassette. I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows) I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup"dialogue box. (P-touch Editor 5.x for Windows) I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 forWindows) Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows) My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x forWindows) P-touch Editor sometimes crashes. (For Office 2013 or 2016 users) Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows) Some parts of the label are not printed. (P-touch Editor 5.x for Windows) The barcode number is not displayed below the barcode. (P-touch Editor for Windows) The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows) The printer stops while printing, or the tape is cut in the middle of the text. The printing date/time is not printed. (P-touch Editor 5.x for Windows) The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows) The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does notappear as normal. (P-touch Editor 5.x for Windows) The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) The tape colour is not recognised. I get the error message "Tape colour not recognised" when I install a tape cassettein the printer. The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows) When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x) When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. ConnectionDescription:" appears. What should I do? Viac
Printing (28) After the P-touch and my Android™ device were connected, I tapped [Print] on my device. However the P-touch did not print. Half cut labels are printed, although the "Half Cut" option is not selected. How can I minimise the margin from the start or end of the label when printing? (P-touch Editor Lite) How can I minimise the margin from the start or end of the label when printing? (iPrint&Label) How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x) I cannot print using a HSe cassette. I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup"dialogue box. (P-touch Editor 5.x for Windows) I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x) I connected multiple printers of the same model to one computer but can only print from one of them. I'm unable to print suddenly even though I could print a little while ago. Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite) My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x forWindows) My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021) Poor print quality when printing on narrow labels. (iPrint&Label) Printing is not possible. (P-touch Editor 5.3 for Mac) Printing is not possible. (USB connection) Some parts of the label are not printed. (P-touch Editor 5.x for Windows) The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used. The label does not cut well. The printed label contains blank horizontal lines. The printed label is shorter or longer than the actual label data. The printer stops while printing, or the tape is cut in the middle of the text. The printing date/time is not printed. (P-touch Editor 5.x for Windows) The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) The tape got jammed in the printer or the tape got stuck inside the printer. The top and base layers of the laminated tape are misaligned. When I try to print the printer information, the red lamp flashes and the print does not start. When printing from an application, the application's "Collate" setting does not work correctly. Viac
Software (8) I cannot establish a connection using Wireless Direct. I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open. I cannot install the printer driver because the installation stops after I connect the printer to my computer. P-touch Editor displays "There is no printer driver installed with this application." (Windows 10) P-touch Editor Lite pop-up dialogue box does not appear when connecting P-touch labeller to my computer. The printer stops while printing, or the tape is cut in the middle of the text. When printing from an application, the application's "Collate" setting does not work correctly. Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
Uninstallation (4) How do I uninstall the printer driver? How to delete the registry information and files related to the printer driver How to uninstall P-touch Editor (P-touch Editor 5.x for Windows) I'm trying to install the printer driver using a USB Hub. The "Preparation for setup is finished." dialog boxappears and the P-touch was connected, but the installation does not continue.
