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Advanced Functions (for Administrators) (1) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
Copy (4) One or more of my colours are not printing. The edge of glossy paper is smudged. The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7). When I print, the pages are smudged with ink. What should I do?
Error Messages (31) "Near Empty [Colour]" is appearing on my Brother machine’s LCD? "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". appears whenscanning to OCR from ScanSoft™ PaperPort™ 11SE, using Windows XP Service Pack 2 (SP2). "How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable toInit" "Unable to Print" "Unable to Scan" )? How do I clear Machine Error 46? How do I clear the message "INK EMPTY" from the display? How do I clear the message "Unusable Device / Please Disconnect USB Device"? How do I clear the message "PAPER JAM" from the display? I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command lineargument is invalid" appears. What can I do? I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4 I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switchyou are using". The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document usingControlCenter3 on Windows 7 with the USB connection. The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears wheninstalling the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section. The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section. The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The LCD displays an error code (number). What does it mean? The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine. The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. What does "COMM.ERROR" on the LCD display mean? When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception". When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is greyed out, usingWindows® XP/XP Professional x64 Edition. When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY" Why does my machine display "Awaiting Redial"? Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges? Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine? Viac
Fax (25) Can I confirm that the FAX was sent correctly? Can I print a report that will show all of my Speed Dial and Group numbers? Can I reduce the size of a received fax to fit the size of the paper in the Brother machine? ControlCenter3 displays a blank screen at startup (Windows) Do I need a telephone line to send and receive faxes with my Brother machine? How do I configure a cover page for PC-FAX? How do I know which receive mode to select? How do I receive faxes when the Brother machine is in Manual Mode? How many times will my Brother machine automatically redial a busy number? Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows. I am experiencing problems sending a fax. I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes. I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes. I cannot receive a colour fax. I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when Itry to access the address book it will not open. One or more of my colours are not printing. Send a PC-FAX The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7). What does "NG" or "ERROR" on the Transmission Verification Report mean? What is Distinctive Ring and how do I program it? When I print, the pages are smudged with ink. What should I do? When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards? Why are the faxes I send always received with a black vertical line down the page? Why doesn't the machine answer when receiving a call? Viac
Linux (50) All print jobs are aborted and nothing is printed. (Linux) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Command List of brscan. (Linux) Configure and use PC-FAX (CUPS) (Linux) Configure and use the Scan Key Tool (Linux) Configure scan settings without administrator privileges (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux) I cannot scan from my Brother machine in Ubuntu 16.10 (Linux) I cannot scan when using SELinux (Security-Enhanced Linux) I cannot scan with brscan, brscan2, or brscan3 via USB (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the followingerror message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux) I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux) I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Paper size settings are unavailable when I print from OpenOffice (Linux) Pre-Required Procedures (Linux) Print command (LPR) (Linux) Scan using XSane or GIMP (Linux) Send a fax using PC-FAX with LPD/LPRng (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) What driver package format is supported by my Linux distribution? When I print images, the quality is not good (Linux) When I scan multiple page documents using the ADF, all pages are fed, but only page 1 shows in XSANE. (Linux) When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux) Viac
Mobile (2) Can I use AirPrint with my Brother machine? The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
Others (3) How do I clear Machine Error 46? My computer hangs when connect with a USB Cable. The keys on the control panel do not respond.
Paper Feed / Paper Jam (5) How do I know which side up my photo paper should be in the tray? How do I load 10 x 15 Glossy paper into my machine? How do I load paper? How do I clear the message "PAPER JAM" from the display? The Glossy Paper is not feeding correctly.
Print (38) Black Ink is still wet after printing from my computer onto Brother Glossy Paper. Black Ink is still wet after printing from my computer onto plain paper. Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? Cannot print after a Windows 10 update (June 2020) Delete print jobs from the print queue. How can I create or view an XML Paper Specification document? How do I print envelopes? Change the printer driver settings (Windows / macOS) I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print. I cannot make borderless prints. I cannot print from my computer via USB. I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4 I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater) Im using Mac OS X 10.2-10.4 and the Brother machine does not appear in the Print Center or Setup Utility. Improve poor print quality. My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and WindowsVista). My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) One or more of my colours are not printing. Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater) The edge of glossy paper is smudged. The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The Print speed is too slow using Windows®. The print speed is very slow when I use XML Paper Specification Printer Driver. The printer status is Offline or Paused. When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printedincorrectly. When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, theright or left hand portion of the page is blank or it prints on a separate piece of paper. When I print photos, the colour quality is not good. When I print using the XML Paper Specification Printer Driver, the print out result is not what I expected, it is very differentfrom the original draft. When I print, the pages are smudged with ink. What should I do? When I try to print thin colour borders in Microsoft Excel, the borders are printed in black. When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine part of the imageis black. When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce thegreyscale image? Why can't I print when an ink cartridge is empty? Why do the colour ink cartridges run out of ink even though I never or rarely print in colour? Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine? Viac
Scan (39) Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? Configure or change the settings of the ControlCenter 2 or 3 scanning options ControlCenter3 displays a blank screen at startup (Windows) How do I scan a document from the Windows Vista™ Photo Gallery? How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7 How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? I cannot scan via USB. (Mac OS X) I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command lineargument is invalid" appears. What can I do? I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010. I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3. I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in PhotoshopCS3 although I can scan with ControlCenter2 or other applications. What should I do? I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed? I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver. I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screenwill close. I'm using Macintosh. What is the PreScan option used for? I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switchyou are using". Locate files scanned with ControlCenter2 (For Macintosh) Locate files scanned with ControlCenter3 (For Windows) Open "Scanners and Cameras" and Properties. Scan a document from a Windows Vista application Scan a document from a Windows XP application Scan a document in Mac OS X 10.6. Scan a document in Mac OS X 10.7. Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document using "Scanner and Camera Wizard" in Windows XP Scan an image and insert it in a Windows XP application Scan and save a document in PDF format (Scan to File) Scan multiple pages into one file instead of each scan being saved as a separate file. The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document usingControlCenter3 on Windows 7 with the USB connection. The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X10.5) Use the Device Selector to configure your Brother machine’s scanner function (Mac) When I scan a document to a PDF file using ControlCenter3, the file size of the PDF is too big. How can I reduce the file size? When I scan the document using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comesout as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Which E-mail packages are compatible with ControlCenter3? Viac
Telephone (9) Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode? Can I print a report that will show all of my Speed Dial and Group numbers? Can I use voice mail on the same line as my Brother machine? How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine? I can receive a fax, but cannot receive a call. Verify if the Brother machine has a dial tone What is Distinctive Ring and how do I program it? Why doesn't my Brother machine have a dial tone? Why doesn't the machine answer when receiving a call?
